KHALWA - SHIPPING POLICY

KHALWA ships its products to almost all parts of India and abroad.

We have dedicated courier partners to handle our orders and deliver promptly.

KHALWA orders once received will be shipped within 24 hours.

We ship on all days except Sundays and National Holidays.

Shipping Charges: 

Every now and then, KHALWA brings out various offers in an attempt to satisfy customers’ cravings for the sweet. Various offers could be introduced for a limited span of time that enable free shipping, subject to the fulfilment of the terms and conditions attached to the offer.

Shipping rates depend upon domestic and international. We offer free shipping within India (domestic) on all prepaid orders but international orders depend upon the weight of the parcel and destination country.

These shipping charges once paid are not refundable in the case of return / cancellation of the product due to damage during transit.

The shipping charges can be modified by KHALWA at any point without prior intimation. However, changes in charges may depend upon the courier partners’ rules and regulations, and it would reflect in the bill.

Estimated Delivery Time: 

For all areas serviced by reputed couriers, the delivery time would be within 3 to 7 business days (excluding Sundays and National Holidays). However, for orders to remote areas of India, the orders may take upto 5-8 business days depending on the location. And for orders outside India, it depends upon several factors including weight and the country itself where the products are to be sent.

KHALWA ensures to provide a delightful customer experience by delivering the products as per the estimated delivery date. However, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics or challenges beyond our control for which KHALWA is not liable and would request its users to cooperate as we continuously tries to tackle such instances.

Also, KHALWA reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to the customer.

Address Change: 

You can change the delivery address of your order only if the order is in confirmed or pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted.

Tracking Packages: 

We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 48 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

Non-availability on Delivery:

Our delivery partners will attempt to deliver the package twice before it is returned back to our warehouse. Please provide your mobile number legibly (an extra number if possible) in the delivery address section as it will help in making a faster & confirmed delivery.